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FAQ

Frequently Asked Questions

Q: Can I return something I buy?

Yes. If you can’t find a way to effortlessly and effectively release your myofascia with tolapoint, ship your product back to us and we’ll refund you the cost of the product. No questions asked.

Furthermore, all tolapoint products are fully guaranteed against defect. Please check your package immediately to be sure your order is correct and items were not damaged. If you receive a defective product or an incomplete order, contact us immediately for prompt action. Damaged or short shipments should be reported within 5 days of receipt. Please keep the box if you are calling about a damaged item.

With the exception of shipping errors, we do not refund/credit shipping and handling fees.

Q: Where do you ship to?

We ship anywhere that can be safely reached by the US Postal Service. We’ve used the USPS to ship successfully to the UK, Europe, New Zealand, Australia, China and Hong Kong. we aim to ship orders within 2 business days.

Q: Do you offer discounts to dealers, distributor and professional customers

Yes. Please contact us for more information.

Q: Do you share customer information with anyone?

No. We respect your right to privacy. Keeping customer information secure and only using it to assist our customer’s satisfaction is important to us. The personally identifiable information we collect from you such as name, address, e-mail, telephone numbers, fax numbers, and credit card information is not shared with any external sources, unless we have authorization from you and/or we are required to do so by law. The collection and use of any personally identifiable information is only used to deliver superior service and to meet the requirements needed to administrate our business effectively. (i.e. Responding to customer inquiries, processing orders, facilitating payment, customer mailings and distribution of catalogues).

We provide links to several other sites for the benefit of our customers to receive helpful information and services. We are not responsible for the privacy policies or practices of linked sites. Please contact linked sites to become familiar with their privacy policies.

We do however reserve the right to make change to the terms of this privacy policy at any time. A revised policy will be posted on our website. We encourage anyone who has questions or comments regarding the above Privacy Policy or your specific personally identifiable information to contact us.